Question 1

What should I do if I don't receive the assembly instructions?

Accepted Answer

Download them from the product detail page on our website or contact customer service.

Question 2

Do you process orders on weekends and public holidays?

Accepted Answer

Orders placed on weekends and public holidays will be processed on the next business day.

Question 3

Can I cancel my order?

Accepted Answer

Once submitted, orders cannot be canceled. If you have a concern about your order, please contact us immediately for assistance via phone or using our contact form.

Question 4

Can I order spare parts like panels or frame profiles for my greenhouse or raised garden bed?

Accepted Answer

Yes, contact customer service with your product model number for assistance.

Question 5

Can I pay in installments?

Accepted Answer

No, but we accept major credit cards, PayPal, and Bank Transfer.

Ordering & Payment

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